Refund policy
Last updated: 23 August 2026
This page explains what applies to money and refunds when you use Mein Spartopf: (A) the cashback service, which is free for you as a consumer, and (B) withdrawal and complaints for the purchases you make in the shops.
A. The cashback service (consumers)
The service is free
Mein Spartopf is entirely free. There is no subscription and no fee that could be refunded. You never pay us anything. We earn money because the shops pay us when you shop there.
Cashback that has been paid out
We do not reclaim money that has already been paid out to you. Cashback does depend on the purchase standing, though: if the shop cancels your order, or you return the goods before the payout, the amount is removed from your balance, because it was never earned. If the return arrives only after the money has been paid out, we offset the amount against your future cashback instead. We never send an invoice after the fact.
How the payout works
You can have confirmed cashback paid out once the balance reaches at least 10 €. You receive a payment link from Revolut that you open and fill in yourself, so we do not collect your bank details. The link goes to the email address linked to your account. If a payout is left unclaimed, get in touch and we will send a new link.
If cashback is missing or wrong
If the cashback for a purchase is missing, or the amount is wrong, report the case through the contact form with the shop, the date and the order number. We take it up with the affiliate network and the shop. A reply from the shop can take as long as 90 days.
B. Withdrawal and complaints (purchases in the shops)
14-day right of withdrawal under the BGB
You conclude the purchase with the shop, not with us. Under the BGB you generally have 14 days to withdraw from a distance contract, counted from the day you received the goods. You declare the withdrawal to the shop, following its instructions. Certain goods and services are excluded from the right of withdrawal by law. If you withdraw from the purchase or return the goods, the cashback from that purchase lapses as well, since it was never earned.
Complaints and returns
Faulty goods, late delivery and returns are settled directly with the shop. Mein Spartopf is an intermediary and is not your contracting party in the purchase, so we cannot refund an item. If the shop refunds the purchase, the cashback lapses as well.
If we cannot agree
If you are unhappy with how we have handled your case, contact us first. If we cannot agree, you may turn to the Universalschlichtungsstelle des Bundes (Zentrum für Schlichtung e. V., Straßburger Straße 8, 77694 Kehl, verbraucher-schlichter.de), which settles consumer disputes for you free of charge. General consumer advice is available from the Verbraucherzentralen. Because we are established in Norway, cross-border purchases within the EU and the EEA can also be taken to the European Consumer Centre Germany. We take part in dispute resolution proceedings before the Universalschlichtungsstelle des Bundes.
C. Mein Spartopf for businesses
The subscription for businesses, where shops pay a monthly fee and a commission, is not offered in Germany yet, so there is no subscription that could be refunded either. If you run a shop and would like to work together, that runs through the affiliate networks, see the page for partners.
Contact us
Questions about a payout or a refund? Write to us at hallo@meinspartopf.de or use the contact form. We reply within two working days.
Responsible company: Monsen AS (Norwegian company registration number 931 063 499) · Bergen, Norway
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